Free delivery from an order value of 99,- €
(6,90 € per order up to 99,- €)
Delivery by carrier
Free delivery from an order value of 199,- €
(20,00 € per order up to 199,- €)
Dumbbells and weights
Order value under 400,- €: 6,90 €
Mixed order dumbbells and weights & large equipment
Order value under 250,- €: 6,90 €
We will ship your order to your delivery address immediately after receipt of payment. The delivery of your ordered item will take place within the time frame shown on the product page. We work together with selected shipping partners and forwarding agents. In the case of shipping by forwarding agent, our logistics partner will contact you by telephone prior to delivery in order to arrange a suitable date. Please understand that delivery to a Packstation or P.O. Box is not possible.
Invoice and guarantee
We always enclose a delivery note and an invoice with your delivery. Please keep the invoice in a safe place, as it serves as proof for guarantee and/or warranty claims.
Returns and complaints
Satisfied customers are very important to us. Please contact us by e-mail or phone in case of problems, wrong or incorrect deliveries:
Phone: 0731 974 88 518
Service hours: Mon-Thu: 9am-5pm, Fri: 9am-3pm
In case of a return, please contact us by e-mail or phone and state your order number or your unique name. The return is free of charge! However, we would like to ask you not to send your goods to us without prior agreement, as we can plan to collect them from you at a lower cost.
Please also note §9 of our General Terms and Conditions ().
Can I also have goods delivered to a Packstation?
No, unfortunately the goods cannot be delivered to a Packstation. Due to the size and weight of most parcels, delivery to a Packstation or PO Box is unfortunately not possible. The delivery of the ordered goods can also not be made to the place of use, but only to the curb in front of it. We ask for your understanding.
Where is my parcel?
Use the shipment information to see how far your parcel is on its way to you. You can track the delivery status of your parcel around the clock. When your parcel is handed over to the parcel service, you will receive your parcel number by e-mail. This way you can always find out about the current delivery status.
If you have any further questions, simply send us an e-mail at firstname.lastname@example.org or call us on 0731 974 88 518 (from Germany) or +49 731 974 88 518 (from Austria or Switzerland).
The shipment is missing - what now?
Has the parcel still not arrived after several days and has it not been left with your neighbours? In this case, we would like to ask you to contact our customer service so that we can check the whereabouts of the parcel for you and, if necessary, make a search request. We will then let you know whether it makes sense to order the desired item again.
To do this, send us an e-mail at email@example.com or call us on 0731 974 88 518 (from Germany) or +49 731 974 88 518 (from Austria or Switzerland).