Returns and complaintsReturns and complaints

Returns and complaints

We always give 100% for you!

Satisfied customers are very important to us - and 100% satisfied! If something should go wrong, please contact us by e-mail or phone in case of problems, wrong or incorrect deliveries:

Phone: 0731 974 88-518
Service hours: daily from 9am - 7pm, also on holidays!
E-mail: info@hammer.de

In case of a return, please contact us by e-mail or phone and state your customer number, order number or your name. The return is free of charge for you! As the manufacturer, we will pay the shipping costs for you. However, we would like to ask you not to return your goods to us without prior agreement. We can plan a collection from you at a lower cost and you can wait comfortably at home for the collection.

Please also note §11 of our General Terms and Conditions ( AGB ).

Image source: ©Aaron Amat - stock.adobe.com



all stores

Bundesallee 201 - 203
10717 Berlin
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Eduard-Schopf-Allee 1b
28217 Bremen
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Heiliger Weg 1
44135 Dortmund
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Rue de l’Arquebuse 14
1204 Geneva
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 09:00 - 18:00
Sunday Closed

Graf-Adolf-Straße 12
40212 Düsseldorf
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Friedrich-Ebert-Straße 55
45127 Essen
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Hanauer Landstraße 205
60314 Frankfurt am Main
 away
Work Time Today: 10:00 - 18:00
Monday 10:00 - 18:00
Tuesday 10:00 - 18:00
Wednesday 10:00 - 18:00
Thursday 10:00 - 18:00
Friday 10:00 - 18:00
Saturday 10:00 - 18:00
Sunday Closed

Holstenstrasse 79
22767 Hamburg
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Berliner Allee 19
30175 Hannover
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Hansaring 63-67
50607 Cologne
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

U5, 16 (arriving via U5, 15)
68161 Mannheim
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Nymphenburger Straße 25
80335 Munich
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Von-Liebig-Str. 11
89231 Neu-Ulm
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Rothenburger Straße 116
90439 Nuremberg
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Breitscheidstraße 8
70174 Stuttgart
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Bahnhofstraße 67
65185 Wiesbaden
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 10:00 - 18:00
Sunday Closed

Hardturmstrasse 135
8005 Zurich
 away
Work Time Today: 10:00 - 19:00
Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 19:00
Friday 10:00 - 19:00
Saturday 09:00 - 18:00
Sunday Closed
4,66
Hammer Stores 17x on site