Returns and complaints
We always give 100% for you!
Satisfied customers are very important to us - and 100% satisfied! If something should go wrong, please contact us by e-mail or phone in case of problems, wrong or incorrect deliveries:
Phone: 0731 974 88-518
Service hours: daily from 9am - 7pm, also on holidays!
In case of a return, please contact us by e-mail or phone and state your customer number, order number or your name. The return is free of charge for you! As the manufacturer, we will pay the shipping costs for you. However, we would like to ask you not to return your goods to us without prior agreement. We can plan a collection from you at a lower cost and you can wait comfortably at home for the collection.
Please also note §11 of our General Terms and Conditions ().
Image source: ©Aaron Amat - stock.adobe.com